Roadside Assistance

Covered services

• Road Service (labour performed at disablement site)
• Service Calls (delivery of up to 10 litres of fuel or battery boost)
• Towing of your disabled vehicle to your selling Lincoln dealer if within 160 km or the closest Lincoln, Ford-Lincoln or Ford dealership (one tow per disablement).

Items excluded from coverage

• Parts, tire repairs, rental of towing equipment, storage fees, or any labour performed at a garage or service station
• Parts involved in lock-out service
• Assistance from private citizens
• Lincoln Roadside Assistance coverage is not a warranty, but a service provided to you by Lincoln to minimize any unforeseen vehicle operation inconvenience. All service operators providing service are independent contractors and are not employees of Lincoln. Therefore, Lincoln Roadside Assistance does not assume any liability for any loss or damage to your vehicle or your personal property resulting from the rendering of such service.
• Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within 24 hours and prior to any repairs being carried out.

When your ignition key is lost, broken or accidentally locked inside your vehicle, Lincoln Roadside Assistance will be on their way. If circumstances require you to use an independent lock-out service, we may reimburse you up to $100.00.

Should your vehicle become disabled due to collision or mechanical breakdown while you are more than 160 km from your residence, we may reimburse you up to $1,000 (in total), for the following reasonable emergency expenses (when not covered by insurance):

• Covered Expenses
• Local lodging and meals
• Vehicle rentals from bona fide rental agencies (excludes gas expense)
• Commercial transportation to your destination, and return trip after repairs are completed

Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired.

We’d like to help you make the most of your next road trip. So, call our Travel Planning Centre and they will provide detailed information on the most time-saving or scenic routes to your destination. This no-charge service includes easy-to-follow maps, a highlighted travel planner specific to your route and destination, travel tips, driving information and other useful material to make your trip easier and more enjoyable. Please allow up to two weeks for delivery.

To receive an emergency road and tow service reimbursement, or emergency travel expense reimbursement you must file your claim no more than twenty (20) days after the occurrence. Click here to submit your claim.